Refund and Returns Policy

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Overview

At Gul Khanum, customer satisfaction is our top priority. We strive to provide you with high-quality products and a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns for unstitched clothes only. To initiate a return, please follow these steps:

Contact Us: Visit our Contact Page and provide your order details and reason for return.
Await Instructions: Our customer service team will get in touch with you to guide you through the return process.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Processing Time:
- Within Pakistan: Refunds typically take 8 to 9 days to process.
- Other Regions: The refund processing time may vary depending on your location.

Conditions for Returns and Refunds

Items must be in their original condition, unused, and unwashed.
Please include the original packaging and tags.
Shipping costs are non-refundable.

Contact Us

If you have any questions or need assistance with your return, please contact us through our Contact Page.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.